Returns & Exchanges

1. The MTS 100% Quality Guarantee

We stand behind every single stick and collection box rolled under the MTS Cigar Co. name. Our master blenders curate only high-grade vintage tobaccos to ensure an extraordinary smoking experience.

If your shipment arrives damaged in transit, possesses defective wrapping, or does not match your purchase invoice, please notify us immediately so we can replace or credit your order.

2. Perishable Tobacco Return Guidelines

Because premium cigars are organic, humidity-sensitive artisanal products, specific return guidelines apply:

• Box Returns: For full box purchases, you may smoke up to one (1) cigar to sample the blend. If you are unsatisfied, return the remainder of the box in its original packaging within 14 days for a pro-rated refund or exchange.
• Samplers & 5-Packs: Must be returned in unsmoked, unlit condition with original bands intact unless damaged upon arrival.
• Transit Damage: If packages arrive crushed or water-damaged, please retain the original shipping carton and photo evidence for carrier claim processing.

3. Swag, Candles & Accessory Returns

Apparel (shirts, hoodies, caps), lifestyle accessories (lighters, cutters, ashtrays), and candles may be returned within 30 days of delivery provided they are unworn, unburned, in original condition, and in their original packaging.

4. How to Request an Exchange or Return

1. Email our concierge desk at info@altivisone.com or call (512) 383-1505 with your Order ID.
2. Provide a brief explanation and photos if transit damage or defects occurred.
3. Our team will issue a Return Merchandise Authorization (RMA) along with prepaid return instructions where applicable.
4. Pack items securely in original packaging with humidity safeguards.